![]() Let your agent know all the steps you tried and the outcome of your troubleshooting. If these steps did not alleviate the issues you were experiencing, please go to the link below and submit a case. Please test our equipment on a different gaming console and or PC and see if you’re experiencing similar issues. Next, make sure the volume wheel on the headset is turned up to a reasonable volume.Įnsure that the game voice balance on the right ear cup of the headset is somewhere in the middle. Make sure your optical cable is fully plugged into the back of TX Unit port that reads “Optical In” and the other end of the cable is plugged firmly into your gaming console. Once synced together, you will see the LED lights on the front of the Base Station will starting Blinking. Make sure it is seated correctly (Microphone should be in microphone slot on the left). So Astro a50's are connected to standard XBOX 1 controller, wireless connective, running Duracell 2500mha rechargable batteries, amp unit plugged into rear of Xbox USB port, using optical cable. ![]() Next please the A50 headset on the Base Station. But not only do they cut out, they also crash my system, sometimes making games freeze and or sending me back to home screen. To do this, make sure the Base Station is powered on. Make sure the A50 headset and Base Station are synced together. Check to make the switch on the side of the Base Station is switched to “PC”. ![]() ![]() ![]() Power button should be illuminating White. If using a PC or computer, make sure the Base Station is in PC Mode. Check to make the switch on the side of the Base Station is switched to “Console”. If using a gaming console (PS4/Xbox One) make sure the Base Station is in Console Mode. Here are a few steps you can take to attempt to remedy the issues. I understand you are experiencing issues with your A50. ![]()
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